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Frequently Asked Questions

Do I need a prescription?

No. You do not need a prescription for an evaluation in the state of California. You can be seen up to 6 visits or 45 days (whichever comes first) and then you will need a plan of care signed by your provider. 

Do you take insurance?

We are a predominately out-of-network physical therapy clinic. We provide a superbill for you to submit to insurance for reimbursement. We recommend you contact your insurance for details on your individual plan and coverage. We do accept HSA and FSA. We DO accept Medicare. We are contracted with Sutter Health HMO plans and you MAY be covered if your managed health care plan is with Sutter Medical HMO, as listed on your primary insurance card.

How many appointments will I need?

Every individual responds differently to therapy. Therefore, your plan of care is a collaborative and individualized process. Typically musculoskeletal impairments significantly change by 4-6 weeks of consistent treatment. If you are not progressing towards your goals, other providers and treatments may help. We are happy to be part of your multidisciplinary team.

What is your cancellation policy?

Appointment cancellations require 24 hours notice. Because a session is reserved for you, you will be charged the $200.00 for your appointment if you do not cancel in advance. We are considerate for medical and family emergencies. 

Do you have parking?

We are located at 2929 Summit Street, Suite 208 in Oakland. There is 2 hour metered street parking available.

Do you offer video meetings?

Yes, contact us for details.

Do you do home visits?

This is an option if it is appropriate for your care. Additional fee applies based on mileage and time. Reach out for details.

We accept cash (exact change please), checks, EFTs, and credit card as payment.

Steps to Determine Out-Of-Network Therapy Benefits

1. Call the toll-free number for customer service on your insurance card. Select the option that will allow you to speak with a customer service representative, not an automated system. Let the customer service provider know that you are seeing an out-of-network (OON) or non-preferred provider.

2. Ask the customer service representative to quote your OUTPATIENT, OUT-OF-NETWORK Physical Therapy benefits.

3. Tell them this is for Pelvic and Visceral Physical Therapy, and there are NO other providers for this specialized treatment within a reasonable distance from your home. Because of this, your insurance MAY put this towards your IN-network coverage if you have GAP COVERAGE. Ask if this is a possibility.

 

4. Information that may be helpful to determine coverage:


Bodyful Physical Therapy and Wellness

Karah Charette, PT, DPT

PT License# 297842

NPI# 1386128122


Maryssa Steffen, PT, DPT
PT License# 296048

NPI# 1346710100

 

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